In B2B, the order process is often complex and fragmented: repeat purchases, customised discounts, large catalogues, customers who prefer agent support. Automation, AI and advanced tools are transforming this scenario, making order management faster and more efficient.
In this webinar together with Salesforce we will explore key solutions for optimising order management: from the Reorder Portal, which simplifies reorders and increases retention, to the Order on Behalf, which enhances sales agent support. We will also see how an advanced Order Management System and the use of AI with Agentforce can improve automation, intelligent suggestions and operational efficiency.
We will also hear the testimony of Moleskine, who will share his first-hand experience and the results achieved with these solutions;
What you will learn from this webinar:
- How automation of reordering increases sales and retention
- The role of OMS in the efficient handling of B2B orders
- How agents can improve service through Order on Behalf
- The success case of Moleskine: its experience and results
