CRM & Customer Engagement

At the heart of digital communities, automated campaigns and high-level customer experiences is a solid CRM strategy that connects processes, people and technologies. Tinext helps companies develop a CRM strategy that supports sales, marketing and customer service in an integrated and scalable way.

Aligning business objectives and CRM

Every company has different objectives: retention, acquisition, upselling, customer satisfaction. Tinext facilitates strategic workshops with stakeholders to identify shared priorities, thus building the basis for a cross-sectoral and sustainable customer engagement strategy.

Redesigning customer-centric processes

An effective customer engagement strategy requires smooth and well-defined processes. We support companies in redefining sales, marketing and post-sales activities around CRM, breaking down internal silos and improving collaboration between teams.

An holistic view of the customer

A winning CRM strategy starts with intelligent data management. Tinext helps you map where data resides, how it is collected and used, to ensure a unified and up-to-date view of the customer at every touchpoint.

Designing simple but effective CRMs

The success of a CRM does not depend on technology alone, but on its adoption. We design end-user-centred CRM strategies - simple to use, consistent with workflows, designed to be really used by those who need it.