- Event
Tinext at Netcomm Focus Food & Grocery 2025
- from 14:00 to 18:00
- Milan
CRM & Marketing Automation
Understanding and anticipating customers' needs is the key to building effective relationships
A good CRM is much more than a management system: it is the heart of the customer relationship. Tinext designs and implements CRM solutions based on Salesforce Sales Cloud and Service Cloud, to structure sales processes, manage leads, forecast revenues, and offer personalised support across all channels. Integration with other company platforms ensures a complete and consistent view of the customer interaction.
How we can help you
We enhance customer engagement
Our consultants will help your company to define customised CRM strategies: from evaluating your existing system to designing new flows for opportunity management and reviewing customer service processes. Thanks to a single shared platform, operators can respond in a fast, relevant and informed manner, enhancing the customer experience throughout the entire customer journey.
Designing intelligent automations
Automation does not mean standardisation: it means empowerment. We work with Salesforce Marketing Cloud to create automation campaigns based on real data, advanced segmentation and personalised content. Modern multi-channel marketing hubs allow you to coordinate communications across email, SMS, app, web and social, tailoring messages to user behaviour and profile.
AI and data in the service of marketing
The most effective marketing automation is data-driven: thanks to advanced artificial intelligence and machine learning capabilities, it is possible to predict user behaviour, identify the most relevant segments and personalise content in real time. Tinext helps companies collect, integrate and analyse data to make each campaign more targeted and effective.
What makes us different
Relying on Tinext means working with a partner with long experience, who will be able to guide you through:
design customisable and scalable CRM strategies
implement market-leading solutions such as Salesforce
create automated, multi-channel marketing campaigns
transform data into concrete actions for sales and customer engagement
The methodology
Each project is tailor-made: from the initial strategy and choice of technology to implementation and operational support. The Tinext team combines vision, consulting skills and technical expertise to develop CRM and marketing automation solutions that integrate seamlessly into the client's digital ecosystem.